olx69 Platform Privacy Notice

This page describes what we collect when you use olx69 and how we keep that data protected. We handle your personal information differently depending on what you are doing on our platform—registering an account requires more data than browsing our sportsbook markets or live-dealer tables. This notice explains what information we request, why we need it, who has access to it, and how long we retain it.

We at olx69 recognise that trust depends on transparency. We do not sell your personal data to advertisers or third-party brokers. We use your information only to run our platform, process your deposits and withdrawals, verify your identity for regulatory compliance, and assist you when you contact support. Your data is stored on encrypted servers and is accessible only to staff who need it to perform their role.

Indonesian privacy law and international data-protection standards guide our approach. If you have questions about how we handle your data or wish to exercise your rights regarding your information, our support team can assist you. We respond to data-access requests within 10 business days of submission.

What We Collect When You Register on olx69

We collect your email address, chosen username, and password when you create an account on olx69. We also collect your mobile phone number, which we use for account recovery if you lose access to your email. These details allow us to verify your identity, send you transactional emails (deposit confirmations, withdrawal status, security alerts), and help you regain access if you forget your login credentials.

Before you can deposit funds or access our live-dealer tables, we require identity verification under our Know Your Customer (KYC) policy. We ask you to submit a scanned copy of your national ID (KTP) and proof of address (utility bill, bank statement, or government letter). We use these documents to verify that you are who you claim to be and to comply with anti-money-laundering regulations. We store these documents securely and do not share them with external parties except where required by law.

We also collect transaction data: every deposit, withdrawal, and game outcome is recorded. This information allows us to process your payments, calculate your account balance, and investigate disputes if you question a payout or transaction. We retain transaction records for 7 years to comply with regulatory requirements.

How We Use Your Data on olx69

We use your email and phone number to send you account notifications: deposit confirmations, withdrawal status updates, security alerts, and password-reset links. We send promotional emails only if you have opted in to receive them; you can unsubscribe at any time via a link in any email.

We use your identity documents and personal data to comply with anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations in the jurisdictions where olx69 operates. We may share your data with our compliance officers and, if required, with law enforcement or regulatory authorities in supported regions.

We use your transaction data to detect fraud, monitor for unusual account activity, and prevent misuse of our platform. For example, if we detect multiple large withdrawals in a short period or attempts to log in from unusual locations, we may contact you to confirm the activity is legitimate. This protects both your account and the integrity of olx69.

Encrypted storage

We store your password as a cryptographic hash, not in plain text. We never see your password after you set it.

Limited access

Only olx69 staff with a need to access your data (support agents, compliance officers) can view your information.

Third-party processors

We use external payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) to handle deposits and withdrawals. These partners have their own privacy policies.

Cookies, Analytics, and Your Device

We use cookies to remember your login session and your preferred language or theme settings. Cookies are small text files stored on your device; they do not contain sensitive information like your password or payment details. You can disable cookies in your browser settings, but doing so may affect your ability to stay logged in to olx69.

We use analytics tools to understand how players use our platform—which games are popular, how long sessions last, and whether users encounter technical issues. This data helps us improve olx69's performance and user experience. Analytics data is anonymised and does not identify you personally.

Data Retention and Your Rights

We retain your personal data for as long as your account is active. If you close your account, we retain identity documents and transaction records for 7 years to comply with regulatory requirements. After 7 years, we delete your personal data unless we are legally required to retain it longer.

We at olx69 recognise your right to access, correct, or delete your personal data. You can request a copy of all data we hold about you, ask us to update incorrect information, or request deletion of your account and associated data (subject to legal retention obligations). Contact our support team via in-app messaging or email to submit a data-access or deletion request. We respond within 10 business days.

Our servers may sit outside your jurisdiction; your data may be processed in multiple countries to ensure service continuity and security. By using olx69, you consent to your data being transferred and processed internationally where necessary to provide our services.

Contact Us About Your Privacy

If you have questions about how we handle your data, believe your information has been misused, or wish to exercise your privacy rights, contact our support team. You can reach us via in-app messaging, email, or through our help centre. We are available in JakartaSurabaya, Bandung, Medan, Semarang, and other supported regions where local law permits olx69 to operate.

We at olx69 are committed to protecting your privacy and maintaining your trust. If you are unsatisfied with how we handle your data, you may also contact the relevant data-protection authority in your jurisdiction. This privacy notice may be updated periodically; we will notify you of significant changes via email or in-app messaging.